1. Returns and Refunds
At Shalimar Works LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer returns and refunds within [number of days] days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us immediately upon receipt of the damaged or defective item to arrange for an exchange.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
4. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label for the return.
5. How to Initiate a Return
To initiate a return, please contact us at [insert contact information] to request a return authorization. Please include your order number and the reason for the return in your communication. Once your return is authorized, we will provide you with instructions on how to return the item.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Custom-made or personalized items
- Gift cards
- Downloadable software products
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [insert contact information].